FAQ

When will my subscription begin?

The cutoff for subscriptions is the last business day of the month. The first issue will be mailed around the 15th of the following month.

When does my subscription expire?

Check the magazine address label. On the line above your name, the expiration date (the last issue) is printed.

How do I change my address?

Please inform our circulation desk at 1-855-558-9152 or online at www.wonderfulwv.com

When will I receive a renewal notice?

You will receive the first renewal notice when two issues remain in your subscription.

How do I search for past articles in the magazine?

You can search the magazine articles database at http://www.wvdnr.gov/wwvmagazine/google_magazine.shtm or send us your request via the comment section on our web site, www.wonderfulwv.com.

How do I purchase past issues?

Past issues are $6.00 for a single copy, $9.00 for two (2) copies and $12.00 for three (3) copies. This pricing includes postage and handling. For more than 3 copies, contact us toll free at 1-855-558-9152. You can purchase them with your credit card by calling the circulation desk at the toll free number listed above.

What should I do if my issue arrives late, damaged, or not at all?

Simply notify our circulation desk at 1-855-558-9152 or at www.wonderfulwv.com

I've paid for my subscription, but bills keep coming. What should I do?

If you receive one bill after you have paid, then please disregard it. Some bills will go out before the payment is processed. If you receive a second bill, contact our circulation department at 1-855-558-9152 or by email at wonderfulwvcomments@wv.gov  

There is a "Last Issue" wrapper on my magazine, but I have already paid. Why?

Your payment was not processed before the magazine labels were printed at the end of the previous month.

How can I contact the Editor?

By mail:

Editor, Wonderful WV Magazine
324 Fourth Avenue
South Charleston, WV 25303-1228 

By e-mail:

wonderfulwvcomments@wv.gov

I own a business and I would like to sell Wonderful West Virginia. Whom should I contact?

Contact Charlie Kennedy at charles.e.kennedy@wv.gov or by phone at (304) 558-3315 Ext.51951

Who can I contact with my subscription questions?

By phone:

Toll-free 1-855-558-9152 or local (Charleston area) 304-558-9152 weekdays between 8:00 am and 5:00 pm.

Email:

wonderfulwvcomments@wv.gov

By mail:

Wonderful West Virginia Magazine
324 Fourth Avenue
South Charleston, WV 25303-1228